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Complain to HMRC - online

October 18, 2016
HMRC have always had complaints procedures and have extended these to now include an online form which can be used to make complaints about your self-assessment and PAYE. The guidance also includes other ways to complain. If you would like help with PAYE or self assessment ...
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HMRC have issued an update of their guidance on how to recognise genuine HMRC contact be it via email or text. They have also issued a warning regarding two telephone scams that they are aware of. The details of the two phone scams are as follows: Taxpayers receive tele...
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HMRC have issued a series of consultation documents outlining further plans for the government's Making Tax Digital (MTD) initiative. HMRC have published six consultation documents on MTD. The six consultations set out detailed plans on how HMRC propose to make tax digital ...
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HMRC have launched a new taskforce to tackle wealthy tax cheats who are living beyond their means in Northern Ireland and expect the campaign to recover approximately £18 million. HMRC have announced that they are using Land Registry and Merchant Acquirer data to identify ...
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HMRC are advising employers that their employees may benefit from accessing their Personal Tax Account. These accounts allow taxpayers to view information about their tax affairs and advise HMRC online about changes that may affect the tax they pay. The services available th...
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From April 2016 changes have been made to the Construction Industry Scheme (CIS). Part of the reforms were that contractors must file their monthly returns online. HMRC have introduced a number of improvements to the CIS online service with a view to making it easier and mo...
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HMRC have updated their guidance to taxpayers on how to spot phishing scam emails. Phishing is the fraudulent act of emailing a person in order to obtain their personal/financial information such as passwords and credit card or bank account details. These emails often inclu...
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According to a report by the National Audit Office (NAO) the quality of service at HMRC 'collapsed' over an 18 month period between 2014 and 2015. The report found that average call waiting times tripled in 2014/15 and in the first seven months of 2015/16. Call waiting time...
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